Privacy Policy

When you browse our website, place an order, create an account or contact us, we may collect:

• Full name
• Email address and mobile number
• Shipping and billing address, including postal code
• Account details such as username and password, if you create an account
• Order history and delivery status
• Messages you send us by phone, email, WhatsApp or Instagram
• Website activity such as pages visited, links clicked and browsing information

We may also receive delivery and shipping updates from our courier partners. Sharing some details is optional, but withholding certain details may limit some features, such as placing or delivering an order.

We use your information to:

• Create and manage your account
• Accept, confirm, process and deliver your orders, including cash on delivery orders
• Contact you about your order, delivery or any issue
• Answer your questions and provide customer support
• Send updates, offers and promotions, only where you have agreed to receive them
• Improve our website, products and services
• Prevent fraud and meet our legal obligations

We collect information in these ways:

• Directly from you when you fill in a form, check out, call us or message us
• Automatically through cookies and similar technologies that help our website work and show us how it is used
• From service providers such as payment gateways and delivery partners

Your browser lets you block or delete cookies, but some parts of the website may not work properly without them. Our website may not respond to "Do Not Track" signals.

By using our website and giving us your personal information, you consent to its collection, use and sharing as described in this policy. You can withdraw your consent at any time by contacting us, though this may affect our ability to serve you.

We do not sell your personal information. We share it only when needed, with:

• Courier and logistics partners, to deliver your order
• Payment gateways, to process online payments
• Technology providers that help us run our store, such as our website platform
• Government or legal authorities, when the law requires it
• Parties involved in fraud prevention
• Anyone else, but only with your clear consent

These partners receive only the information they need and are expected to protect it.

Online payments are handled by secure third-party payment gateways. We do not store your card, UPI or net banking details on our servers. For cash on delivery orders, we collect only the details needed to deliver and confirm your order.

We use reasonable physical, technical and administrative safeguards to protect your information from unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

We keep your personal information only for as long as needed for the purposes in this policy and to meet legal, accounting and tax obligations. When it is no longer needed, we delete it securely or make it anonymous.

In line with applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may:

• Ask what personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information, unless we must keep it by law
• Withdraw your consent, or opt out of marketing messages at any time
• Raise a concern or complaint about how your information is handled

To use any of these rights, please contact us using the details at the end of this page.

You may choose to tell us about your health or lifestyle when asking about our products. This is entirely optional. We use it only to respond to you and do not share it for marketing. Our products are herbal and Ayurvedic in nature and are not a substitute for medical treatment. Please consult your doctor for any medical condition.

Our website is meant for adults. Orders can be placed only by people aged 18 and above. Minors may browse with adult supervision but must not submit personal information or make purchases. If we learn that we hold a child's information without a parent's consent, we will delete it.

Our website and our Instagram page may link to other websites. We are not responsible for the privacy practices or content of those sites, so please read their policies. When you message us on Instagram, that platform's own privacy policy also applies to your messages.

We may update this Privacy Policy from time to time. The latest version will always be on this page with its updated date. Please check back occasionally. Continuing to use our website after changes means you accept the updated policy.